eCarters Online Help
Shipping | Order Processing | About Us | Cancellation | Refund | FAQ | Links
Shipping is calculated based on your order total. Most orders of 3 figurines or less will only be $6.00.
We ship US Postal Service Priority Mail. This normally means that you will get your order in 2 or 3 days from time of shipping.
Shipping time may be longer during November and December.
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Most orders are processed within 2 to 4 business days of ordering. Due to heavy order volume for the months of November and December, orders will take longer to process. Please remember to put your shipping address when ordering or if shipping to someone else, please remember to put a separate address.
We are small company in Twin Falls Idaho. We have been selling these metal figurines on the internet since January of 2000. We have been very pleased at the response we have had to our products.
Each figurine is Hand Made in the USA. The figurines are made of metal nuts, bolts and copper wire. These figurines are very sturdy and hard to break.
If you have any questions about us or our products, please feel free to send us e-mail.
If cancellation of order is receive before order is shipped. Customer will receive a complete refund of purchase price of the item and shipping charges.
If cancellation of order is received after the order has been shipped, customer will only receive a refund of purchase price after the items has been returned. The shipping cost will not be refunded.
Your private information will not be sold or given to any other company. You can be assured that your private information will not go beyond our company.
If customer requests a refund or is not satisfied with the product in any way, we will refund the purchase price of the item to the customer. The shipping cost will not be refunded.
Frequently Asked Questions
We DO NOT make custom figurines.
We do offer discounts for bulk orders over 20 items. If you would like a quote on a bulk order, please e-mail us at firstname.lastname@example.org
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